For our deliveries, the following business terms and conditions of sale are valid, unless otherwise agreed in writing. We do not accept conflicting general business terms.
COMPANY’S AGREEMENT
Istana Surgical believes in the highest moral values and business ethics. Once a contract is made with a customer, we strongly aim at following it in its true spirit regarding quality of product, packing, timing, or any other specific needs of the importer.
PRICES
Prices are stable for one year, after which they may be subject to a change depending upon general price increase of steel. Product prices are revised according to raw material and craftsmanship at year end.
PAYMENT TERMS
We require advance payment of 100% of total order. For our regular Customer we give special payment terms depend upon amount of business per year.
RETURN OR EXCHANGE POLICY
FILING CLAIM
A great deal of effort is made on packing your order with great care, please inspect the merchandise thoroughly for any loss or damage immediately on receipt and file claim with the forwarding agent. Concealed loss or damage must be reported within 7 days upon receipt.
RETURNS AND TECHNICAL SUPPORT
No returns are accepted without prior notices. Please call or send us email on customer service and provide them complete detail. We reserve the right to examine returned goods before issuing credit. Special order products or goods sold on a non-return basis may not be returned. Returns must be made within 30 days of the invoice date. if there is problem from our end, our team will provide replacement or repair as soon as possible.